The charter
Reassess exists because the assessment notice is a document written by the institution that profits from your not understanding it — mailed once a year with a short fuse, in a different dialect in every county. We read it on your side of the table. These are the rules we hold ourselves to; they are architecture, not marketing.
Information, not advice
We decode what your assessment notice says and what your county's published rules are. We never tell you what you legally should do. We are not a law firm, not tax advisors, not appraisers — and when your situation needs one of those, the tool says so in plain words and points you to real human help.
Your document is read once and discarded
Documents are processed in memory and never written to storage. Not kept, not sold, not used to train anything, not visible to us afterward. The only data we persist: Stripe payment records, opt-in deadline-alert signups (email + county), and anonymized outcome reports you explicitly choose to share.
We never take money from the institutions we critique
No assessor contracts, no county partnerships, no consultant referral fees, no advertising from anyone in the property tax industry. If the tool ever feels like it's serving someone other than you, hold us to this page.
Money never changes what the tool tells you
The decode and the worth-it check are identical for everyone. Payment unlocks action artifacts — the checklist, worksheet, statement draft, hearing prep — never a different analysis, never a different recommendation. When the math says skip, we say skip, and we say it before the paywall.
Grounded, or it doesn't ship
Every finding cites the line of your document it came from. Every jurisdiction rule is a versioned file with its official source and a last-verified date. Where the document is silent and our rules don't cover it, the tool says 'not stated — confirm with your county' instead of improvising.
The honest no is the brand
Most products in this space are paid only when you appeal, so everything looks appeal-worthy to them. Our worth-it check exists to tell many of you NOT to appeal. We'd rather lose the $25 than burn your weekend on a case the math doesn't support.
When you should skip us and get a human
Self-help has edges. Cross any of these and we'll tell you mid-flow too: six-figure value disputes, commercial or unusual property, legal questions (exemption denials, classification fights), or an appeal that has already gone past the county board. Where to go:
- Your state or county taxpayer advocate / ombudsman office, where one exists
- A licensed independent fee appraiser (for a formal appraisal as evidence)
- A property tax consultant or attorney — especially for commercial, multi-family, or six-figure-stakes appeals
- Local legal aid organizations, which in many areas help low-income and senior homeowners with exemptions and appeals
- Your county assessor's own taxpayer-assistance line — often genuinely helpful for record corrections and exemptions
Reassess is part of a family of document-decoding tools (Plainsight, Recourse, Kindred) built on one discipline: ground every claim in the user's document or cited official rules, rank what matters, and say plainly what we don't know.